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At The Evolution Clinic, we are committed to providing high-quality products and services. We understand that sometimes you may need to return an item or request a refund. Please review our Return and Refund Policy to understand our practices.

1. Returns

Eligibility:

• Items must be unused, in their original packaging, and in the same condition that you received them.
• Returns must be made within 14 days of the purchase date.

Process:

• To initiate a return, please contact us at info@theevolutionclinic.com or call us at +447932044157 with your order number and reason for return.
• Once your return request is approved, we will provide you with the return address and instructions.
• Please ensure the item is securely packaged to avoid any damage during transit.

Non-Returnable Items:

• Gift cards
• Downloadable software products
• Some health and personal care items (please inquire before purchase)

2. Refunds

Eligibility:

• Refunds are available for items that meet the return eligibility criteria.
• Refund requests must be made within 14 days of receiving your item.

Process:

• After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

Partial Refunds:

• Partial refunds may be granted in cases where items show signs of use, are not in their original condition, or are returned after the 14-day return period.

Late or Missing Refunds:

• If you haven’t received a refund within the specified timeframe, please first check your bank account again.
• Then contact your credit card company, as it may take some time before your refund is officially posted.
• If you’ve done all of this and you still have not received your refund, please contact us at info@theevolutionclinic.com.

3. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@theevolutionclinic.com or +447932044157.

4. Shipping

• Customers are responsible for paying shipping costs for returning items. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Contact Information

If you have any questions about our Return and Refund Policy, please contact us at:

• Email: info@theevolutionclinic.com
• Phone: +447932044157

Thank you for shopping with The Evolution Clinic. We value your business and are here to assist with any concerns.