Terms and Conditions
1. Who We Are and How to Contact Us
www.theevolutionclinic.co.uk is a website operated by Eliz Evolution Ltd.
We are registered in England and Wales under company number 13050760 and have our registered office at 85 Portland, First Floor, London W1W 7LT.
If you need advice, assistance, or wish to provide feedback about any product or service offered on www.theevolutionclinic.co.uk, please contact us at info@theevolutionclinic.co.uk.
2. Placing an Order
When purchasing items from our website, you are agreeing to these Terms and Conditions. Once you place an order, you will receive an email acknowledging the details of your order. Unless we notify you that we do not accept your order, this constitutes completion of the contract between you and Eliz Evolution Ltd.
2.1 How We Will Accept Your Order
When you place an order via the Site, we will send you an order confirmation email listing each product requested and an estimated delivery or collection date. This confirmation email does not constitute acceptance of your order.
Once payment has been received, we will arrange delivery or collection (depending on your selection) and send you a dispatch or ready-for-collection email. This email confirms acceptance of your order and formation of a contract. Our contract with you is formed in England.
2.2 If We Cannot Accept Your Order
If we are unable to accept your order, we will inform you in writing. This may be due to product unavailability, discontinuation, pricing or description errors, quality control issues, unexpected resource limitations, or inability to meet delivery deadlines. In such cases, we will refund any payments made within 14 days.
3. Your Order Number
We will assign an order number to your order and communicate it to you at the time of purchase. Please reference this number when contacting us about your order.
4. Delivery Outside the United Kingdom, Duties & Taxes
4.1 Overseas Orders
If fulfilling an order would be unlawful due to export controls, sanctions, or local regulations, we reserve the right to stop or cancel fulfilment at any stage without liability. It is your responsibility to ensure products comply with the laws of the destination country.
4.2 Import Duties and Taxes
You may be responsible for import duties or taxes imposed by local authorities or couriers. These costs are outside our control, and we recommend contacting your local customs authority prior to purchase.
5. Pricing and Product Descriptions
All prices listed exclude postage, packaging, and any import or duty charges. While we strive for accuracy in product descriptions and images, variations may occur due to device or browser differences. We are not responsible for third-party advertisements or pop-ups affecting your browsing experience.
5.1 Product Variations
Products may vary slightly from images shown. Packaging may also differ from illustrations on the website.
5.2 Changes to Products
You may request changes to an order by contacting us. If possible, we will inform you of any price or timing changes before proceeding.
5.3 Our Right to Make Changes
We may make minor or legally required changes to products. If significant changes affect your order, you will be notified and may cancel for a refund of undelivered items.
6. Providing the Products
6.1 Delivery Costs
Delivery costs are displayed at checkout.
6.2 Delivery Timeframes
We aim to deliver within 30 days of order acceptance unless otherwise agreed.
6.3 Delays Outside Our Control
We are not liable for delays caused by events outside our control, though you may cancel if delays are substantial.
6.4 Collection
Collections may be made Monday to Saturday, 10:00–17:30 (excluding bank holidays).
6.5 Failed Delivery or Collection
Failure to rearrange delivery or collection may result in storage or additional delivery charges, or contract termination.
6.6 Responsibility and Ownership
Responsibility for goods passes to you upon delivery or collection. Ownership transfers once payment is received in full.
6.7 Required Information
Failure to provide required information may delay or cancel fulfilment.
6.8 Suspension of Supply
We may suspend supply due to technical, legal, or payment-related reasons.
7. Booking Fees, Deposits & Appointments
7.1 Non-Refundable Booking Fees / Deposits
All booking fees / deposits paid to Eliz Evolution Ltd trading as The Evolution Clinic are strictly non-refundable.
Booking fees / deposits are required to secure appointments, consultations, and treatment sessions. These fees cover administrative costs, clinician time allocation, and preparation. Once paid, booking fees / deposits cannot be refunded, transferred, or exchanged for cash under any circumstances, including:
Cancellation or rescheduling by the client
Failure to attend (no-show)
Late arrival
Change of mind or personal circumstances
7.2 Scope
This policy applies to all appointment bookings and sessions, whether booked online, in person, by phone, or through third-party booking systems.
7.3 Agreement
By making a booking, you confirm that you have read and agreed that all booking fees / deposits are non-refundable.
7.4 Contact
Questions regarding booking fees / deposits should be directed to +44 7932 044157 or info@theevolutionclinic.co.uk prior to booking.
8. Your Rights to End the Contract
Your cancellation and refund rights depend on the nature of the product or service purchased and applicable consumer laws, including the Consumer Contracts Regulations 2013.
Refunds, returns, and deductions are handled as outlined in this section and do not override the non-refundable booking fees / deposits policy in Section 7.
9. Privacy Policy
We collect personal information to process orders and communicate with customers. We do not sell your personal data.
10. Payment Processing
Payments are processed securely via Stripe. No sensitive payment data is stored on our servers.
11. Intellectual Property
All website content is protected by copyright and trademark laws.
12. Website Availability and Use
We may update, suspend, or withdraw the site for operational reasons. Users must comply with lawful usage rules.
13. Prohibited Uses and Security
Misuse of the site, including introducing malware or unauthorised access, is prohibited and may result in legal action.
14. Governing Law
These Terms and Conditions are governed by English law, and disputes fall under the jurisdiction of the courts of England and Wales.